Profile of Tashana Lawrence

Tashana Lawrence Freelancer
3 years experience 0 projects worked Jamaica
$500.00 /hr $0 earned
Administrative SupportCustomer ServiceCustomer SupportData AnalysisData EntryMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMobile PhoneSalesVirtual Assistant

My top skills are listed below.
1. BPO experience(inbound, outbound) / Sales
2. Accounts and Billing
3. Data entry operations
4. Customer Support Specialist/Sales
5. Appointment scheduling
6. Email and Chat Support
7. Quality and Retention
8 Reservation/Front Desk/Receptionist
9. Real Estate
10. Insurnace

My main role which is Telesales/ Email and chat support along virtual assisting which also revolves around customer satisfaction. However I also have the experience in Customer service, Insurance, Accounting, Direct sales and Data entry operations. Along with the roles listed above I also did appointment settings for customers. I have good communication skills, organizational skills, Interpersonal Skills, relationship building skills and I’m also proficient computer literacy.
My interest are also listed below, these are:

1. Volunteer work
2. Reading,Writing
3. Sports (running, exercising etc.)
4. Arts, Drama and music

Work History (0)

  • There are no activities yet.

Work Experiences

  • Sales Quality Analyst

    Car Ship Guys

    January 2018 - September 2020

    My duties includes but not limited to: Listening to calls, ensuring all agents adhere to the companies guildlines regarding the call flow. also assisted by taking calls to assist agents when the volumes are high via qeuqe.

Education

  • Dimploma

    Convent Of mercy Academy alpha

    September 2009 - July 2014

    High school Diploma