Profile of Stacy-Ann Richards

Stacy-Ann Richards Customer Service / Logistics Agent
10 years experience 0 projects worked Jamaica
$1,500.00 /hr $0 earned
Administrative SupportContent WritingCritical ThinkingCustomer ServiceCustomer SupportData AnalysisData EntryEnglishEnglish GrammarQuality AssuranceSupply Chain Management

A recent graduate of the University of the Commonwealth Caribbean, where I completed a BSc in Business Administration.

I have also achieved over 10 years of customer service and logistics experience with companies like Acs Xerox, UPS Jamaica and Mailpac Services Ltd. I am currently employed as a customer service and billing agent with Ecolab Jamaica.

Work History (0)

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Work Experiences

  • Logistics and Customer Service Representative

    Mailpac Services Limited

    November 2014 - April 2019

    Liaison with the Miami office for incoming packages. Acquiring documentation for assistance with clearance of documents (contracts, Company TCC, permits etc)

    Point of contact between customers and the Miami Hub for packages on hold, missing, damaged, special shipments (high weight, high value etc)

    Data Entry

    Credit card updates and filing

    Front Desk duties as Cashier, where I have acquired Point of Sale experience.

    Customer Service duties over the telephone and through emails with customers.

  • Customer Service and Billing Agent

    Ecolab Jamaica

    August 2019 - Now

    Customer Service responsibilities in office, over the telephone and through emails.

    Complete billing of products for commercial customers island wide.

    Preparation of credit note reports for the Financial Controller.

    Updating of system prices.

    Billing representative for our PEST and Water Care division.

Education

  • CXCs & Cape

    Old Harbour High School

    September 1999 - May 2007

  • BSc in Business Administration

    University of the Commonwealth Caribbean

    August 2012 - April 2020

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