Tire 2 Technical Support Agent

Nearshore Inbound Call experts

October 2015 - January 2016

Perform account research, gain access to computer systems remotely, and answer questions regarding technical aspects. Diagnose determining factors for customer’s computer issues and implement a fix for these issues.

eGov Jamaica Limited

Programmer Analyst

August 2020 - Now

• Refactor SQL scripts to transform and migrate data from old system to new system.
• Train new team members on how to traverse MyHrPlus back office and database.
• Perform Knowledge sharing between team members.
• Develop web applications to assist with project activities
• Develop custom Ad-Hoc reports SQLServer Reporting Services development tool.
• Gather requirements for custom reports and applications.
• Perform data analysis of various databases and create Business Intelligence dashboard.

Programmer

eGov Jamaica Limited

November 2016 - July 2020