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I am an enthusiastic and responsible young professional with profound working knowledge of Microsoft Office, GFMS, Turbo Pay, Peachtree and Oracle. I have great administrative skills and am certified in Office Administration through NCTVET. I operate a blog www.ebrewzrize.wordpress.com and am able to write very well.
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• Effective management of the Ministry’s fortnightly payroll.
• Fastidiously calculated arrears, updated salary cards and MYHR+.
• Execute NHT and NIS researches and prepare verification letters.
• Mastered seniority and Lump sum research in an extremely short period of time.
• Created templates to compute all allowances and arrears.
• Maintains a mutually beneficial relationship between customers and the department.
• Execute all job functions above expectation.
• Transformed the cashiering processes to include end-of-shift reporting and balancing.
• Digitized log books, giving access to multiple parties and making information retrieval more efficient.
• Singlehandedly managed two desks for the past eight months without compromising output or service quality.
• Praise worthy management of the two-pensioner and three other sub-heads.
• Fastidiously calculated arrears, updated salary cards and Turbo Pay.
• Digitized two-pensioner increase apportionment schedule.
• Recovered millions of overpaid pensions.
• Created a platform for service agents to electronically detail customer’s concerns and track progress.
• Spearheaded the customization of SYNDI loan manager and the adding of loan to the system.
• Initiated an interest collection drive where calculations were done of closed loans and outstanding interest collected.
• Completed five years of Statement –E
• Made significant contribution to the Motor Vehicle, Salary Advance and Computer loan departments.
• Managed a three million dollars float, audited the banks of all cashiers, processed, posted and lodged all hotel cash and cheques revenues.
• Assist guests with telecoms related challenges and information.
• Managed the hotel’s fire alarm and emergency systems.
• Assist guests with wake up calls and flight arrangements.
• It was my responsibility to supervise a team of 25 agents, motivating them to meet and exceed company’s requirements and securing a satisfactory rank among 22 other teams. My duties included monitoring calls and coaching agents, handling escalated calls, timely and efficiently dealt with payroll issues, analyzing data and submitting daily, weekly, and monthly reports using Microsoft Excel, dealing with attendance, policies and procedures issues as well as training new hires.
We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.