Customer Relations Specialist

Sutherland Global Services

November 2015 - Now

•Work with customers via inbound/outbound calls to resolve
problems, and complaint, and transferring to the appropriate
department.
•Assess all customer concerns, issues, and discrepancies
•Develop strong and trusted relationship with customers
•Met all goals and deadlines in a timely efficient manner
•Enforced all policies and procedures
•Use available resources efficiently to assess customer issues
and recommend valid solutions
•Record details of each customer interactions, and any actions
taken
•Follow up on customer issues requiring additional research
•Upheld company customer service standards in every
customer interaction
•Informed customer of new service options and opportunities
•Develop strong and trusted relationship with customers
through timely and accurate communications
•Respond to emails, and chat support, and communicate with
clients.
•Obtain Credit Card information, and process sale for
accessories and extended warranty.
•Shadow Quality Analyst to gain insight on duties performed.
•Mentor junior customer service employees
•Diagnose tech issues and walk customers through
troubleshooting steps needed to fix various problems.
•Schedule service requests to fix problems on site
•Add new information to the database when and if new
problems and fixes arise