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I am a Customer Service representative who is highly motivated, discipline, confident, reliable with over 5yrs experience in Telephone, Sales, Tech Support, and Customer Care. I have knowledge with Computer Software, handling customer complaints and maintaining a positive and friendly disposition.
Add work experience to your profile. (optional)
•Work with customers via inbound/outbound calls to resolve
problems, and complaint, and transferring to the appropriate
department.
•Assess all customer concerns, issues, and discrepancies
•Develop strong and trusted relationship with customers
•Met all goals and deadlines in a timely efficient manner
•Enforced all policies and procedures
•Use available resources efficiently to assess customer issues
and recommend valid solutions
•Record details of each customer interactions, and any actions
taken
•Follow up on customer issues requiring additional research
•Upheld company customer service standards in every
customer interaction
•Informed customer of new service options and opportunities
•Develop strong and trusted relationship with customers
through timely and accurate communications
•Respond to emails, and chat support, and communicate with
clients.
•Obtain Credit Card information, and process sale for
accessories and extended warranty.
•Shadow Quality Analyst to gain insight on duties performed.
•Mentor junior customer service employees
•Diagnose tech issues and walk customers through
troubleshooting steps needed to fix various problems.
•Schedule service requests to fix problems on site
•Add new information to the database when and if new
problems and fixes arise
Add work education to your profile. (optional)
English SSC
Social Studies SSC
Integrated Science SSC
Principles of Business CXC
Office Procedures CXC
Accounts CXC
English CXC
We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.