Profile of Kedisha Nolan

Kedisha Nolan Customer Relations Specialist
5 years experience 0 projects worked Jamaica
$600.00 /hr $0 earned
Customer ServiceCustomer SupportData EntryVirtual Assistant

I am a Customer Service representative who is highly motivated, discipline, confident, reliable  with over 5yrs experience in Telephone, Sales, Tech Support, and Customer Care. I have knowledge with Computer Software, handling customer complaints and maintaining a positive and friendly disposition. 

Work History (0)

  • There are no activities yet.

Work Experiences

  • Customer Relations Specialist

    Sutherland Global Services

    November 2015 - Now

    •Work with customers via inbound/outbound calls to resolve
    problems, and complaint, and transferring to the appropriate
    department.
    •Assess all customer concerns, issues, and discrepancies
    •Develop strong and trusted relationship with customers
    •Met all goals and deadlines in a timely efficient manner
    •Enforced all policies and procedures
    •Use available resources efficiently to assess customer issues
    and recommend valid solutions
    •Record details of each customer interactions, and any actions
    taken
    •Follow up on customer issues requiring additional research
    •Upheld company customer service standards in every
    customer interaction
    •Informed customer of new service options and opportunities
    •Develop strong and trusted relationship with customers
    through timely and accurate communications
    •Respond to emails, and chat support, and communicate with
    clients.
    •Obtain Credit Card information, and process sale for
    accessories and extended warranty.
    •Shadow Quality Analyst to gain insight on duties performed.
    •Mentor junior customer service employees
    •Diagnose tech issues and walk customers through
    troubleshooting steps needed to fix various problems.
    •Schedule service requests to fix problems on site
    •Add new information to the database when and if new
    problems and fixes arise

Education

  • NVQJ Certificate

    Black River Vocational Training Center

    August 2004 - February 2005

  • Certificate

    Lacovia High School

    September 1997 - July 2000

    English SSC
    Social Studies SSC
    Integrated Science SSC

  • Certificate

    Knox Community College

    September 2008 - July 2010

    Principles of Business CXC
    Office Procedures CXC
    Accounts CXC
    English CXC