NELLIE GARDNER Executive Assistant/ Executive Secretary
34 years experience 0 projects worked Jamaica
$1,250.00 /hr $0 earned
Administrative Support



A career in administration as an Executive Secretary and Administrative with sound experience in both the public and private sectors including Personnel and Administrative Functions, Legal Secretary, Stenographer and Recording Secretary.


A qualified professional with CPS designation, Secretarial Diploma, Diploma in Shorthand and Typewriting and Level 4 in Spanish from the Venezuelan Institute.



Ø  Personnel Administration

Ø  Recording and Preparing Minutes

Ø  Legal Secretary

Ø  Organizational and Interpersonal Skills

Ø  Customer Service Skills

Ø  Conversant in Spanish

Ø  Proficiency in Microsoft Word, Excel, Outlook and Office Integration, Shorthand and Typewriting

Ø  Accounting Packages (Platinum; Phoenix; and Sage 50 Accounting Software)

Ø  Powerpay Payroll Package



o   Attained 99% in Shorthand Examination

o   Received special commendation from the Jamaica Defence Force (JDF) for recording and reproducing Court Martial Proceedings with accuracy and proficiency.


Employment & Professional Experience


2018 – 2020:          Factories Corporation of Jamaica (FCJ)

Dec. 9, 2020:          Executive Assistant to the Managing Director (Executive Office)



§  Take and reproduce Minutes of Monthly Management Meeting  (Send out

Action Sheet, Agenda and Minutes in a timely manner.)

§  Prepare Managing Director’s Monthly Report.

§  Prepare Monthly Reports on Projects and send to our umbrella Ministry.

§  Arrange Meetings (to include Conference Calls)with Senior Officials (in Government) and other Stakeholders and all meetings in the Executive Office.

§  Follow up on Projects and all scheduled appointments.

§  Record and follow through on Invoices and Requisitions given to the MD for approval.

§  Draft and type letters for dispatch.

§  Preparation and editing of documents for presentation at Meetings and Conferences.

§  Proofreads and edits texts for adherence for format, grammar, punctuation and style;

§  Setting up and maintaining an effective Filing System.

§  Effectively manage a fast paced Executive  Office.

§  Follow up on internal and external queries.



2012 – 2018           Urban Development Corporation (UDC)

                                        Senior Secretary



§  Drafting Letters and Typing

§  Make arrangements for Meetings (booking Conference Room and ensure refreshment is served)

§  Taking Minutes at Meetings, transcribe and distribute in a timely manner

§  Prepare Monthly Report of the Department for the Deputy General Manager

§  Input date in the Peach Tree Accounting System

§  Listen to complaints and handle appropriately

§  Assist walk-in Customers and Customers on the telephone

§  All Secretarial Functions


2009 – 2012     Total Credit Services Limited (Subsidiary of the Jamaica National Building Society – JNBS)

                                        Administrative Assistant



§  Assist walk-in Customers and Customers on the telephone, assess and refer to appropriate  Officer

§  Bad Debt Collection (including reduction and follow up on legal matters.)

§  All Administrative functions to ensure customer satisfaction and team building.



2006 – 2009           Management Control Systems Limited (Subsidiary of the Jamaica National Building Society

                                        (JNBS) – Position made redundant – employed in another Subsidiary.

                                        Administrative Assistant – Personnel and Administrative Department



§  Provide Secretarial and Administrative support to entire Organization comprising 100 employees.

§  Provide personnel assistance to Manufacturers Credit & Information Services (MCIS), a subsidiary of Management Control Systems Limited.


2005                            Auditor General’s Department (Acting Position)

                                        Acting Executive Secretary 1 (OPS/SS4)


2004 – 2005           Ministry of Justice – Executive Secretary II (OPS/SS5)


1997 – 2004           The Gleaner Company Limited (Resigned)

                                        Secretary – Collections Department


1996 – 1997            H. McCaulay Orrett Limited (Agent for Sea-Land Service Inc.)

                                        Secretary (Personnel & Administration Department) – Company Closed


1995 – 1996           The National Housing Corporation (NHC) – Resigned

                                        Executive Secretary (Legal Department)


§  Record and produce Minutes of Board Meetings, Joint Venture and Staff Meetings

§  Assist with the typing of Legal Documents (Always ensured accuracy and delivery of Minutes in a timely manner.)


1993 – 1995           Houses of Parliament (Gordon House) – Resigned

                                        ExecutiveSecretary 1


1993                            National Task Force on Crime – Acting Executive Secretary I

                                        Transferred – Project completed.


1991 – 1993           Ministry of Public Utilities, Mining & Energy

                                        Senior Secretary/Stenographer (ST IV) – Transferred for promotion


1991                            Natural Resources Conservation Department – Acting Senior Secretary

Transferred for promotion


1989 – 1990           Ministry of National Security – Secretary/Stenographer (ST III)

                                        Transferred for promotion.


1986 – 1989           Jamaica Defence Force (JDF) – Temporary Typist/Clerk (ST I)

                                        Transferred for promotion.



1978 – 1981           Certificate in Secretarial Studies  –  Dinthill Technical High School

1983 – 1984           Diploma in Secretarial Studies  –  Eastern Academy Private High

1985 – 1986           Diploma in Shorthand & Typewriting – Holy Childhood Commercial College


                                        CPS Accredited


Examinations:       Subjects in the following:-

                                        Royal Society of Arts Examinations (RSA)

                                        General Certificate Examination (GCE)

                                        Jamaica School Certification Examination (JSCE)







1988                            Computer Skills & Literacy (Credit) – Vilcomm Institute

1999                            Microsoft Excel – Institute of Management Services

1999                            Microsoft Word  –  Institute of Management Services

1999                            Microsoft Outlook & Office Integration – Institute of Management Services

2011                            Microsoft Excel Level 1 – ComAid (Computer Training and Services)



2017                            Professional Trainers Institute

Minutes Writing and Note Taking


2008                            Jamaica Association of Secretaries and Administrative Professionals

                                        Enhancing Communication in Today’s Diversified Workplace


Ø  Communicating with Influence and Finesses

Ø  Winning Presentation Skills for Administrative Professionals


2007                            JN Group Learning & Development Centre   –  Training in Telephone Techniques 


2001                            Jamaica Association of Secretaries and Administrative Professionals

                                        Harnessing the Workforce for Competitive Advantage 2001


Reference:               Will be available on request.









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