143 Portsmouth, St. Catherine
Telephone: (876) 451-2701E-mail: [email protected]
I love assisting customer with solutions and provide the ideal service that surpasses their expectations using in-depth knowledge of the company’s service or product. I love giving exceptional customer service and maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.
Accuracy | Excellent organizational skills | Confidentiality | Planning and time management initiative | Reliability | Stress tolerance | Customer-service orientation |willingness to work in a flexible schedule and high workload
SKILLS AND COMPETENCIES
Knowledge of Microsoft Office, Photoshop and Dreamweaver.
Fully aware of the importance of data security and relevant legislation.
Competent in handling and managing customer inquiries, excellent telephone etiquette, email handling and resolving problem
Experience in administration with sound accounting skills
Proficient in accounting programs, including ACCPAC and Peachtree
Extremely goal and detail oriented with ability to work with minimal supervision.
Strong organizational skills and excellent interpersonal communication.
Typing: 70 wpm, Proficient with Word, Excel, Access, PowerPoint, Dreamweaver and Photoshop
Management Institute for National Development 2016 – 2017
Administrative Management – Level II
Secretarial Qualifying Examinations (OPS/SS) 2016
Heart Trust NTA 2014 – 2015
Shortwood Teachers’ College 2012 – 2014
Post Graduate studies in Education
University of the West Indies, Extension 2011
Certificate in Supervisory Management
University of the West Indies, Mona 2001 – 2004
B.A. History with a Minor in Education
University of the West Indies of School for Continuing Education 2000 – 2001
Studies in Political Sciences and History
St. George’s College for Continuing Education 1997 – 1998
Studies in Economics, Accounting, and Computer Sciences
Jamaica Bible College & Community Institute 1994 – 1996
Studies in Accounting & Diploma in Secretarial Studies
National Environment and Planning Agency May 2016 – September 2019
Senior Secretary, Protected Areas Branch
Provideclerical and administrative support including and not limited to:
networking with key personnel at the Portfolio Ministry and other Government Ministries, Departments and Agencies at the level of Offices of the Permanent Secretary, Directors and Chief Technical Directors on reporting requirements, meetings and other matters as required;
Customer Service Representative March 2016
Provide exceptional service to every customer and will respond to telephone customer inquiries in an efficient, professional and friendly manner.
Waterford High School 2013
Taught Social Studies to Grades seven (7) and 9 students
Sagicor Life Jamaica Ltd., Kingston 2008 – 2010
Financial Advisor / Life Underwriter
Met and exceeded monthly sales targets and provided sound guidance to clients thus enabled them to make wise financial decisions.
Art & Fabric, Kingston 2007
Administrative & Accounting Manager
Supervised managerial and accounting functions in an orderly and timely manner;
and dialogued with all department heads for effective operation of the company.
Surrey Paving & Aggregate, Kingston 2004 – 2007
Maintained daily accounts payable transactions, prepared cheque requisitionsand provided support to payroll clerk.
University of the West Indies, Mona 2001- 2004
Student Assistant, Office of Administration
Provided a wide range of administrative support to the Senior Assistant Registrar
Radio Jamaica (RJR), Kingston 2001
Administrative Assistant, RJR
Assisted in all aspect of the marketing and promotions
Prepared extensive correspondence and written communication.
Appliance Traders Limited, Kingston 2000 – 2001
Handled all activities in the accounts receivable department and assisted in preparing financial reports and the maintenance of general ledgers.
Karl Aird& Associates, Kingston 1999- 2000
Debt Collector/Customer Service Representative
Negotiated with debtors to arrive at an amicable solution in the collection of the debts
Stewart Matthew O’neil Panton
8 Leslie Avenue, Hampton Green,
Spanish Town, St. Catherine
Tel: (876) 360-3464 | [email protected]
Mr. Cordell Knight
Kingston High School
172 King St, Kingston
We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.