Natasha Morgan

143 Portsmouth, St. Catherine

Telephone: (876) 451-2701E-mail: [email protected]

I love assisting customer with solutions and provide the ideal service that surpasses their expectations using in-depth knowledge of the company’s service or product. I love giving exceptional customer service and maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.

Personal Attributes

Accuracy | Excellent organizational skills | Confidentiality | Planning and time management initiative | Reliability | Stress tolerance | Customer-service orientation |willingness to work in a flexible schedule and high workload

SKILLS AND COMPETENCIES

      Knowledge of Microsoft Office, Photoshop and Dreamweaver.

      Fully aware of the importance of data security and relevant legislation.

      Competent in handling  and managing customer inquiries,  excellent telephone etiquette, email handling and resolving problem

      Experience in administration with sound accounting skills

      Proficient in accounting programs, including ACCPAC and  Peachtree

      Extremely goal and detail oriented with ability to work with minimal supervision.

      Strong organizational skills and excellent interpersonal communication.

TECHNICAL COMPETENCIES

Typing: 70 wpm, Proficient with Word, Excel, Access, PowerPoint, Dreamweaver and Photoshop

Education

Management Institute for National Development                                           2016 – 2017

Administrative Management – Level II     

Secretarial Qualifying Examinations (OPS/SS)                                                      2016

Heart Trust NTA                                                                                                                 2014 – 2015

Website Designing

Shortwood Teachers’ College                                                                                          2012 – 2014

Post Graduate studies in Education

University of the West Indies, Extension                                                                  2011

Certificate in Supervisory Management

University of the West Indies, Mona                                                                           2001 – 2004

B.A. History with a Minor in Education

 University of the West Indies of School for Continuing Education                 2000 – 2001

              Studies in Political Sciences and History

 St. George’s College for Continuing Education                                                     1997 – 1998

 Studies in Economics, Accounting, and Computer Sciences

Jamaica Bible College & Community Institute                                                     1994 – 1996

Studies in Accounting & Diploma in Secretarial Studies          

experience

National Environment and Planning Agency       May 2016 – September 2019

Senior Secretary, Protected Areas Branch                                       

Provideclerical and administrative support including and not limited to:

      networking with key personnel at the Portfolio Ministry and other Government Ministries, Departments and Agencies at the level of Offices of the Permanent Secretary, Directors and Chief Technical Directors on reporting requirements, meetings and other matters as required;

Alorica

Customer Service Representative March 2016

      Provide exceptional service to every customer and will respond to telephone customer inquiries in an efficient, professional and friendly manner. 

Waterford High School      2013

Practicum Teacher

      Taught Social Studies to Grades seven (7) and  9 students

Sagicor Life Jamaica Ltd., Kingston    2008 – 2010

Financial Advisor / Life Underwriter

      Met and exceeded monthly sales targets and provided sound guidance to clients thus enabled them to make wise financial decisions.

Art & Fabric, Kingston                        2007

Administrative & Accounting Manager

       Supervised managerial and accounting functions  in an orderly and timely manner;

and dialogued with all department heads for effective operation of the company.

Surrey Paving & Aggregate, Kingston                2004 – 2007

Accounting Personnel

      Maintained daily accounts payable transactions, prepared cheque requisitionsand provided support to payroll clerk.

University of the West Indies, Mona    2001- 2004

Student Assistant, Office of Administration

      Provided a wide range of administrative support to the Senior Assistant Registrar

Radio Jamaica (RJR), Kingston              2001

Administrative Assistant, RJR

      Assisted  in all aspect of the marketing and promotions

      Prepared extensive correspondence and written communication.

Appliance Traders Limited, Kingston    2000 – 2001

Accounting Clerk

      Handled all activities in the accounts receivable department and assisted in preparing financial reports and the maintenance of general ledgers.

Karl Aird& Associates, Kingston                 1999- 2000

Debt Collector/Customer Service Representative

      Negotiated with debtors to arrive at an amicable solution in the collection of the debts

REFERENCE

Stewart Matthew O’neil Panton

Attorney-At-Law

8 Leslie Avenue, Hampton Green,

Spanish Town, St. Catherine

Tel: (876) 360-3464 | [email protected]                                           

Mr. Cordell Knight

Vice Principal

Kingston High School

172 King St, Kingston

(876) 922-4730