Wiley Customer Technical Support

Nice Global Solutions

June 2020 - Now

Roles and Responsibilities:

• Perform necessary customer verifications to validate information presented is accurate.
• Resolves customer queries via email, chat and telephone.
• Review and monitor customers request to determine customer eligibility for service.
• Input customer related data accurately and efficiently.
• Technical Skills an important asset
• Maintain compliance with all company policies and procedures.
• Performed related duties as assigned by supervisor.
• Ability to communicate with people from a variety of different backgrounds.
• Great Customer service skills

Wiley EAL Sales Support

Nice Global Solutions

July 2019 - Now

Roles and Responsibilities:
• Retrieve orders from assigned Sales Representative
• Accurately input orders into assigned systems
• Query discrepancies with Sales Representatives through email and other non-phoned based options.
• Send clients invoices in a timely manner
• Input customer related data accurately and efficiently
• Maintain/Add/Update clients information to ensure records are current
• Resolves customer queries via text, email on behalf of Sales Representatives

Customer Care Associate II - Union Bank

Conduent

July 2016 - April 2019

Roles and Responsibilities:
• Provide splendid customer service to customers in a friendly and courteous manner at all times
• Improve customer’s banking experience with the Union Bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
• Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
• Inform and suggest new banking products to customers
• Provide information to customers on their account status and account balances
• Ensure that customer’s confidential information is properly protected and only used for official purposes
• Handle the escalated calls of irate customers