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I am a determined individual who embraces competence in delivering profitable results. I dedicated to the interest of creating potential clients, very detailed, assertive, persistent, optimistic, analytical and trainable. I possess great interpersonal skills, and I am guided by strong principles of moral ethics.
Skills:• Microsoft Office Suite Applications
• Salesforce
• Rumba
• Ecore
• Oasis
• Ecore Web landing
• SAP
• Wintouch
• ALM
• EAL Web
Add work experience to your profile. (optional)
Roles and Responsibilities:
• Perform necessary customer verifications to validate information presented is accurate.
• Resolves customer queries via email, chat and telephone.
• Review and monitor customers request to determine customer eligibility for service.
• Input customer related data accurately and efficiently.
• Technical Skills an important asset
• Maintain compliance with all company policies and procedures.
• Performed related duties as assigned by supervisor.
• Ability to communicate with people from a variety of different backgrounds.
• Great Customer service skills
Roles and Responsibilities:
• Retrieve orders from assigned Sales Representative
• Accurately input orders into assigned systems
• Query discrepancies with Sales Representatives through email and other non-phoned based options.
• Send clients invoices in a timely manner
• Input customer related data accurately and efficiently
• Maintain/Add/Update clients information to ensure records are current
• Resolves customer queries via text, email on behalf of Sales Representatives
Roles and Responsibilities:
• Provide splendid customer service to customers in a friendly and courteous manner at all times
• Improve customer’s banking experience with the Union Bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
• Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
• Inform and suggest new banking products to customers
• Provide information to customers on their account status and account balances
• Ensure that customer’s confidential information is properly protected and only used for official purposes
• Handle the escalated calls of irate customers
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We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.