Profile of Nahema Haughton

Nahema Haughton Technical Support Coordinator
4 years experience 0 projects worked Jamaica
$500.00 /hr $0 earned
BookkeepingCustomer ServiceCustomer SupportData EntryDocumentationEnglish GrammarFrenchMicrosoft WordTyping

I am a determined individual who embraces competence in delivering profitable results. I dedicated to the interest of creating potential clients, very detailed, assertive, persistent, optimistic, analytical and trainable. I possess great interpersonal skills, and I am guided by strong principles of moral ethics.

Skills:• Microsoft Office Suite Applications

• Salesforce

• Rumba

• Ecore 

• Oasis

• Ecore Web landing 

• SAP

• Wintouch

• ALM

• EAL Web

Work History (0)

  • There are no activities yet.

Work Experiences

  • Wiley Customer Technical Support

    Nice Global Solutions

    June 2020 - Now

    Roles and Responsibilities:

    • Perform necessary customer verifications to validate information presented is accurate.
    • Resolves customer queries via email, chat and telephone.
    • Review and monitor customers request to determine customer eligibility for service.
    • Input customer related data accurately and efficiently.
    • Technical Skills an important asset
    • Maintain compliance with all company policies and procedures.
    • Performed related duties as assigned by supervisor.
    • Ability to communicate with people from a variety of different backgrounds.
    • Great Customer service skills

  • Wiley EAL Sales Support

    Nice Global Solutions

    July 2019 - Now

    Roles and Responsibilities:
    • Retrieve orders from assigned Sales Representative
    • Accurately input orders into assigned systems
    • Query discrepancies with Sales Representatives through email and other non-phoned based options.
    • Send clients invoices in a timely manner
    • Input customer related data accurately and efficiently
    • Maintain/Add/Update clients information to ensure records are current
    • Resolves customer queries via text, email on behalf of Sales Representatives

  • Customer Care Associate II - Union Bank

    Conduent

    July 2016 - April 2019

    Roles and Responsibilities:
    • Provide splendid customer service to customers in a friendly and courteous manner at all times
    • Improve customer’s banking experience with the Union Bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
    • Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
    • Inform and suggest new banking products to customers
    • Provide information to customers on their account status and account balances
    • Ensure that customer’s confidential information is properly protected and only used for official purposes
    • Handle the escalated calls of irate customers

Education

  • Diploma

    Hampton School

    August 2010 - July 2015

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