Hi! My name is Mark J. Duncan and I am a 3rd-year student at the University of the West Indies, Mona Open Campus where I am pursuing my Bachelor’s Degree in Human Resources Management, Training, and Development.
I started my career in training in 2013 when I volunteered with Debate Mates Jamaica where I trained/mentored students from different inner-city schools in the art of debating, I am also a former HEART Trust NTA Level 1 and 2 Customer Service, BPO, and Sales Trainer.
During my 7 years learning and mastering the art of Customer Service I have come to understand that customer service is one of the main pillars that keeps any organizations wheels turning and how they aret customers can very well determine if one customer becomes a repeat customer and a brand ambassador or a lost customer and a deterrent to new customers and that is where my skills in customer service training comes into play, I monitor, train and evaluate employees to ensure that each organizations employees is putting out their best quality of service to customers.
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