Profile of Kashauna Hanson

Kashauna Hanson Technical Support/Customer Service
12 years experience 0 projects worked Jamaica
$500.00 /hr $0 earned
Customer ServiceData AnalysisMicrosoft WordPayrollTyping

Hi, I am Kashauna Hanson  over the past Twelve (12) years all the job experience I’ve dealt with customers, therefore, my skills and abilities are Proficient in Microsoft Offices(Word, Excel, PowerPoint, Access, Publisher, InfoPath Designer), Cashiering, Promoting, Merchandising, Sales, Marketing, Customer Service, Administrative Skills, Filing, Basic Payroll, Data Collection, QuickBooks, Technical Support, Transcription.

I have the right combination of knowledge, experiences, and skills to not only make me an ideal candidate but also be a real asset. I believe that I can learn within any organization and utilize my skills, knowledge, and experiences for the accomplished goals of the company and as such the growth within the organization.

I have a keen knowledge as to Customers’ needs, Building rapport, etc. as can be seen from my resume attached. In terms of qualifications, I am Honest, Hardworking, and An assertive individual with a flexible personality.

With the constant drive strive to be the best at whatever I do and my dedication to tasks given that I will make a positive contribution to the growth and development of any organization.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Sales Representative/Merchandiser

    Honey Bun Ltd

    March 2010 - April 2015

    • To sell company’s products, goods, and services to customers
    • Do Reference checks on New potential customers applying for Credit.
    • To contact customers in regards to Payments, Tax With-Holding Certificate
    (TWC)/Tax Exemption Certificate.
    • To market the company’s product
    • To assist the company with its target sales within a given time period
    • Merchandise the product display to make it easier for customers to find products

  • Customer Service Agent

    Paymaster Jamaica Ltd

    July 2015 - October 2016

    • Enter new customers information into QuickBooks
    • Collect payments for utility companies from customer enter their information into QuickBooks then provide them with a receipt
    • Provide them with information about the company’s latest promotions
    • Answer customers question via phone and directly face to face
    • Do Deposits at the End of each working day for sales collected throughout the day.
    • Do filing for items such as Invoices, Utility bills, etc

  • Customer Service Advocate

    Hinduja Global Solutions

    October 2016 - May 2017

    • To respond to complex inquiries regarding Benefits, Eligibility, Coverage &any other related information and to provide solutions to customers, members, and health care professional via phone or email.
    • To respond and resolve on the first call as it relates to identifying the issue and assist members or health care professionals with issues whether it been
    Claims, Pharmacy, Medical, Dental, Vision.

  • Customer Service Consultant

    Sutherland Global Services

    July 2017 - April 2018

    • To respond to complex inquiries regarding Rewards, Sales Platforms, Inventory Availability, and Price Adjustment of any or other related information and to provide solutions to customers, members via chat or email.
    • To respond and resolve on the first call as it relates to identifying the issue and assist members with issues whether it been Placing Orders, Check Order Status, Order Assist, Shipping Timeframe Explanation, Returns, and Exchanges, etc.

  • Technical Support Advisor

    Conduent Jamaica

    June 2019 - April 2020

    • To provide technical troubleshooting steps for cellphone, computers, internet issues, etc. and to answer queries about products, services, accessories and to perform both software and hardware issues via online chat
    • To respond to customer inquiries online via chat and resolve on a first call basis and any other related information and to provide solutions to customers, members via chat.
    • To assist members with setting up an appointment to the in-store technician for hardware issues, Assist with applying for a protection plan for cellphone, computers, accessories, etc.
    • To assist with resetting passwords for devices, to remove locks on devices by advising customers on requirements needed.

Certification

  • CCNA Routing and Switching: Introduction to Networks

    Stony Hill Heart Academy

    September 2013 - July 2014

    • To understand and describe the devices and services used to support communications in data networks and the Internet.

    • To understand and be able to describe the role of protocol layers in Data Networks.

    • To explain fundamental Ethernet concepts such as media, services, and operations.

    • To Build a simple Ethernet network using routers and switches.

    • To utilize common network utilities to verify small network operations and analyze data traffic, etc.

  • Transcription Training

    Internet Income Jamaica

    April 2019 - April 2019

    This involves listening to the recording dictation of a Health care worker, Doctor, Lecturer, Pastor, etc and transcribing the dictation into documents like exam notes, operative reports, patient history, discharge summaries, referral letters, etc

  • Fundamental Principles and Practices of Data Collection and Analysis Utilizing ICT

    Caribbean Maritime University

    March 2018 - May 2018

    This is the basic principles of Data Collection which include the gathering of information from various sources, and data analytics to process them for getting useful insights from it. The entire process includes data selection, collection, analysis, and use from the start; and ensuring that any data collected is valid, reliable, and credible. While for Information Communication Technology (ICT), which refers to all communication technologies, including the internet, wireless networks, cell phones, computers, software, middleware, and other media applications and services.

Education

  • CXC Subjects (General Proficiency)

    School Of Excellence

    September 2010 - June 2011

    Information Technology
    Principles of Business

  • CXC Subjects (General Proficiency)

    Merl Grove High School

    September 2002 - July 2007

    Mathematics
    English A
    Social Studies
    Clothing and Textiles

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