Profile of Jotham Omoregie

Jotham Omoregie Medical Technologist with Human Resource, Marketing and Customer Service Personnel (Hons)
5 years experience 0 projects worked Jamaica
$80.00 /hr $0 earned
Customer ServiceEditingMicrosoft ExcelMicrosoft PowerPointMicrosoft Word

I am excellent in customer service and qualified as a representative with over 5 years experience. 5 – Star Satisfaction is my NUMBER ONE Priority!

I am dependable and ensure that the customer is always first. 

I also Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Recruitment Clerical Assistant at Northern Caribbean University , Manchester

    Northern Caribbean University , Manchester

    January 2018 - December 2018

    Assisted with development and branding of all recruitment
    promotional items for its usability to aspiring students and its use to
    market the institution
    • Traversed to High Schools throughout the country branding the
    institution and having students become apart of the NCU body
    • Demonstrated resourcefulness and initiative responding to complex
    requests and multiple stakeholders
    • Organized, coordinated and did follows-up with recruitment panels,
    providing guidance and support to students across the institution in
    advising with specific programs to select to meet their needs and
    • Conducted recruitment panel orientations, ensuring that all panel
    members were aware of their responsibilities
    • Implemented various recruitment strategies for different studies
    in alignment with organizational goals and objectives, as well as
    enrollment contracts with Sponsors
    • Managed new leads quickly and effectively to convert potential
    subjects to enrolled study subjects as efficiently as possible
    • Worked in conjunction with the Procurement and Supply Management
    staff on maintaining a pipe line of incoming students
    • Assisted customers with their concerns in a timely and efficient manner
    • Counseled students on how to deal with abuse, mental break downs
    and traumatic episodes

  • Medical Technologist Intern at National Public Health Laboratory, 21 Slipe Pen Road, Kingston

    National Public Health Laboratory

    January 2020 - August 2020

    • Performed Quailty Control and Data Analysis
    • Received ample training and performed tests in the
    following departments: Serology, Clinical Chemistry, Haematology,
    Parasitology, Core Immunology, Histology, Culture, Media, Enteric,
    Blood Bank and Blood taking and Cytology.
    • Performed blood group, type and compatibility tests for transfusion
    • Performed tests according to CAP, CLIA, CLIP, AABB, JCAHO, FDA rules.
    • Operated and troubleshoot a variety of analyzers:
    • Monitored quality control and quality assurance activities to ensure
    utmost accuracy of test results
    • Performed routine laboratory tasks, prepared solutions and reagents.
    • Expedited critical findings without compromising the sample validity
    or the quality assurance.
    • Minimized patient discomfort while performing phlebotomy

  • Customer Representative

    Sutherland Global Services

    January 2018 - January 2020


  • Customer Service Management


    January 2020 - March 2020


  • Bachelor of Science (BS) in Medical Technology

    Northern Caribbean University

    August 2016 - August 2020