Profile of Denise Saunders

Denise Saunders Virtual Support Professional
20 years experience 0 projects worked Jamaica
$0 earned
Administrative SupportConflict ResolutionCustomer ServiceOperations ManagementTraining

 I am a proficient, self-motivated virtual support professional with excellent skills and successful business experience of over 15 years.

On the surface, I can be seen as being very accomplished with over 15 years’ experience in varied fields, such as; marketing, operations management, customer service consultant,  planning, travel management, training and development, business/life coaching, and mediation/conflict resolution.

I pride myself on being  considered to be very efficient on all my assignments and as such have been noted to be the “virtual support professional whisperer.”

I  have been known to take failing companies, companies that have been experiencing frustration with financing and forced to down sized and  transform them into healthy viable businesses with productive and long-lasting results.

I caters to micro-medium size business, startup companies (counsellors, doctors, lawyers, psychiatrists), nonprofit organizations, persons seeking coaching (relationships or life), and learning institutions. Also, I works well with corporate executives and can provide consultation for personal growth.

More than my role as a virtual support professional, I am also effective in coaching high-ranking officials either in personal relationships or life style changes. My opinion is valued, people trust and respect my judgement and my commitment to confidentiality. I earned a B.Sc. degree  from John Jay College of Criminal Justice back in 2004. My passion was to pursue a career in Criminal Law. However, overtime and based on her life experiences, I quickly discovered that I would be better served as virtual support professional and a coach.  After much research and self evaluation, I enrolled in Pierpont Collage and International Virtual Assistant Association, where I earned earned several certifications in the fields that would support my career as a virtual support professional.

In particular I focused on topics such like human relation development, management consulting, marketing, customer service, training and development, through virtual support. After graduating University and completion of several certifications, I worked hard at obtaining  my roles as a virtual support professional, and a mediator.

My work experience comprises of working  at Heath Creation Industries Ltd as a Marketing Executive, here I conducted market research, developed marketing campaigns, prepare detailed proposals and marketing plans, write reports and advise on how to improve the company through marketing. I also worked with Jacmel E.P.C. Limited as their operations manager, here I was instrumental in the development of company policies and procedures, training and development of staff, streamline logistics and administration operation for each project, responsible for department managers and supervisors, responsible for identifying ways to expand and shift course in order to take advantage of the changing market.

My passion for helping businesses and individuals to achieve success, stems from my experience of working with and offering support to charities and non-profit organizations.

 I would like to be able to engage more with result driven entities and businesses with the need for experienced professional services.  I am open to challenges, new opportunities and the exchange of ideas from the players in the customer-oriented industry.

My long-term goal is to become the nation’s top virtual support professional. I want to use my untiring commitment and drive to bring more awareness and the benefits of hiring a virtual support professional, especially in this ‘new normal’ way of doing business due to the COVID 19 pandemic.

I strongly believe in hard work, honesty and confidentiality. Very much interested in long term relationships with my clients to ensure that every project is successfully maintained.

Work History (0)

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Work Experiences

  • Marketing and Communications Manager

    Health Creation Industries Limited

    December 2014 - November 2019

    Conducting market research to identify trends and commercial opportunities
     Develop market campaigns to promote company product through public relations
     Prepare detailed proposals and marketing plans
     Advise on branding, positioning, communications and other marketing issues
     Write reports with suggestions for improvements and new ideas
     Sourcing advertising opportunities through organized Health and Wellness promotions
     Monitoring overall progress and use of resources, initiating corrective action where necessary

  • Operations Manager

    Jacmel E.P.C. Limited

    December 2019 - November 2020

    • Recruit ,select, train, assign, schedule, coach, counsel and discipline employees
    • Craft a long term plan to create initiatives that will further the company’s overall goals.
    • Communicate with board members about shifting company priorities and projects
    • Responsible for identifying potential problems and points of friction and working to find
    solutions in order to maximize efficiency and revenue.
    • Assessing and analyzing company budget to find ways to minimize expenses and
    optimize profits.
    • Responsible for identifying opportunities to expand or shift course in order to take
    advantage of changes in the market.
    • Communicate job expectations, planning, monitoring, appraising and reviewing job
    • Streamline Logistics and Administration Operation for each project
    • Work closely with Directors to set and/or implement policies, procedures and system
    and to follow through with implementations.
    • Responsible for all department managers and supervisors, with review/approval and responsibility for all operation employees.


  • Trained Certified Mediator

    Dispute Resolution Foundation

    August 2018 - September 2018

  • Virtual Assistant Professional

    International Virtual Assistant Association

    June 2020


  • Bachelors of Science

    John Jay College of Criminal Justice

    August 2000 - May 2004