Profile of Davain Daley
Davain Daley Quality Advocate
$430.00 /hr
$0 earned
Customer ServiceData EntryInternet researchQuality AssuranceTelecommunications
My recent employment experience includes monitoring inbound and outbound calls, chat, social media posts, and email responses to assess associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This role also assists in developing, creating, and implementing quality processes and as well as working closely with clients, completing reports and compiling data, and providing feedback to the relevant departments.