Hello Potential Client, It will be my privilege to work with you, to ensure that the customer service in your organization is consistently the best, exceeding the customers’ expectations. I have had over 10 years experience in customer service, call centre (inbound, outbound and quality control), and various clerical positions. I am a graduate of Ardenne High School, The University of the West Indies, with a certificate in Business Studies, and HEART/NSTA, being certified in the Fundamentals of Customer Engagement, Customer Service Supervision for the financial sector, NVQJ level 3, and Data Operations NVQJ level 1. My understanding of customer service best practices, mean me valuing the customers time, having a pleasant attitude and providing knowledgeable and resourceful resources. I thank you for viewing my profile and look forward to our association.