Profile of Alicia Brown

Alicia Brown Collections/Customer Service Representative
4 years experience 0 projects worked Jamaica
$450.00 /hr $0 earned
CommunicationCustomer SupportMobile PhoneQuality AssuranceSales

I am a experienced Collections Officer with a demonstrated history of working in the outsourcing/offshoring industry. With over 4 years of hands on work , I’m skilled in: Debt Collection, Sales, Service Delivery, Wireless Technologies, Customer Service, Technical Support, and Customer Satisfaction. 

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Work Experiences


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  • Collections Officer

    Advantage Communications Inc.

    May 2020 - July 2020

  • Sales Specialist

    Advantage Communications Inc.

    November 2019 - May 2020

    My main duty is to explain the specifications and features of a product or service to current or potential customers, with the goal of making a sale.

  • Technical Support Representative

    Advantage Communications Inc.

    May 2017 - November 2019

    In this position I assist hundreds of customers with standard internet and/or wifi issues daily by, walking each through various troubleshooting steps with the end result 9 of 10 times resulting in successful connection / browsing and a more efficient service.


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